This course teaches leaders how to recognize the signs of escalating conflict and take appropriate action to minimize damage. Leaders are introduced to two resolution tactics—coach and mediate—and practice using the Interaction Essentials as they coach then mediate to resolve a conflict.
Resolving
workplace conflicts
Audience
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Front line managers or supervisors with direct reports
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Between 10 and 20 participants
Objectives
At the end of the course, leaders will be able to
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Reduce the damaging effects of workplace conflict on individuals, groups, and the organization.
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Effectively address workplace conflict and enhance productivity, efficiency, and morale.
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Help others take responsibility for resolving their own conflicts.
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Promote a culture of trust and mutual respect within their work group.
Duration and cost
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Virtual classroom: 5 hours - 12500 Kč / 900€
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Face-to-face: 1 day - 17500 Kč / 1260€
Content
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Recognize the Signs of Conflict
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Prevent Damage and Promote Discovery
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Examine Who’s Accountable for Resolving Conflict
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Coach to Meet Personal and Practical Needs
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Mediate Toward a Common Goal
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Apply Skills to Your World
Tools
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Discussion planner
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Job aid
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Participant booklet
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Videos
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Group discussion
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Mentimeter